Last updated: 17 September 2026
Version: 2.0
This version applies to new agreements from publication. For existing agreements, material changes take effect on the date stated in our notice, at least 30 days after that notice.
1. About these terms
These terms are an agreement between you and Pub Poker, registered in Auckland, New Zealand. They govern your use of pubpoker.io. You agree to them when you create an account. If you act for a Club or organisation, you must have authority to bind it.
These terms include our acceptable-use, refund and content-reporting rules. The Club data-processing appendix below forms part of this agreement for Club Owners. Our Privacy Policy explains how we handle personal information.
2. The service, your account and acceptable use
Pub Poker provides software to manage poker clubs, games, results and standings. We do not operate games, accept bets or hold, collect or pay out players' money. Recorded buy-ins, prizes and other amounts are records of transactions handled outside the service.
You must be at least 18 and legally able to enter this agreement. Keep your details accurate, protect the email account you use to sign in, and do not share your account or impersonate anyone. Report unauthorised access to support@pubpoker.io. If you add a player, you must ensure they are at least 18. We close accounts belonging to children and delete their personal information.
You must not use Pub Poker to harass, threaten, discriminate against, defame or impersonate anyone; send spam or unsolicited commercial messages; distribute malware; or disclose private information without authority. Do not access private data without authority, bypass access controls or plan limits, interfere with the service or probe security without written permission.
Do not scrape or collect personal information in bulk, enumerate game codes, run unauthorised automated clients or use service content to train machine-learning models. Ordinary search indexing that follows our published instructions is permitted.
Report vulnerabilities privately to support@pubpoker.io. We will not pursue a good-faith report where you stop after confirming the issue, do not access, change or retain other people's data, and give us a reasonable opportunity to fix it before disclosure. No bounty is offered.
3. Club responsibilities
Club Owners are responsible for their Clubs, authorised Hosts and subscriptions. Owners and Hosts must ensure their games comply with applicable gambling laws, licences, age restrictions and exclusion requirements. They are responsible for house rules, collecting money, paying prizes, taxes and resolving game disputes. A feature or setting in Pub Poker does not authorise an otherwise unlawful activity.
Check recorded results and calculated payouts before relying on them. You must not use Pub Poker to organise, promote or administer unlawful games.
You must have a lawful basis for providing other people's information, give them the required privacy notices, and respect their rights. Only change a member's contact details with their authority or to correct a known error. Do not add people who have objected or use member information for unrelated purposes.
4. Content and intellectual property
You retain ownership of content you upload. You grant us permission to store, copy, process and display it as needed to provide the service. That permission ends when the content is deleted, except for retained backups and records described in the Privacy Policy.
You must have the rights needed to upload your content and obtain agreement from identifiable people in photographs. Club galleries are public and may appear in search results. Upload only relevant material you have the right to use, observe upload limits, and do not upload unlawful, obscene or malicious content or photographs of children. Remove a person's photo when they withdraw their agreement. We may remove content that infringes rights, breaks these terms or is unlawful.
We retain ownership of Pub Poker's software, design and branding. Your right to use them lasts while you comply with these terms. You must not copy, resell or reverse engineer the service except as permitted by law. We may use feedback you provide without payment or an obligation to implement it.
Report content to support@pubpoker.io or through our Contact page. Include the exact page link, the content concerned, your reasons, your name and email, and confirmation that the report is accurate and complete to your knowledge. For copyright claims, identify the original work and your authority to act. If a photo shows you without your agreement, identify the photo and Club; you do not need a copyright claim.
We acknowledge and review reports and may request clarification. We ask Clubs to remove photos uploaded without agreement and remove them ourselves if necessary. We give the reporter and affected uploader our decision and reasons unless prohibited by law or doing so would compromise safety or an investigation. Reply to request a human review. We restore content removed in error unless another lawful reason requires restriction. This process does not determine legal ownership or restrict court remedies.
5. Plans, payment and refunds
Home is free. Paid plans are billed annually, in advance, and renew automatically until cancelled. Each Club has its own subscription. The pricing page sets out prices and plan limits. Any monthly equivalent shown is for comparison; the annual total is charged.
Prices are in New Zealand dollars. We are not registered for GST and do not charge GST or issue GST tax invoices. We will give at least 30 days' notice of a change to that position and its effect on your price. Stripe processes subscription payments; we do not receive or store card numbers.
The introductory price applies once per Club, for its first paid year. Renewals use the standard annual price. We will email at least 30 days before a price increase, which applies only from your next renewal. You can cancel before renewal to avoid it.
Upgrades take effect immediately, with the price difference charged for the rest of the current period. Downgrades and cancellations take effect at the end of the paid period. Cancel through your Club's Billing page or contact support@pubpoker.io.
If a payment fails, we notify you and allow 14 days to resolve it before moving the Club to Home. Moving to a lower plan does not delete Club data, but may restrict members and venues and hide older season standings. Seasons past the plan's retention window are hidden, not deleted: Home hides standings 30 days after the season ends, Social after 6 months, Grow after 2 years, and League never. Upgrading restores access within the new plan's limits.
Payments are non-refundable for a change of mind, non-use, cancellation or downgrade, except as stated below or required by law. Specific payment arrangements agreed with us in writing take priority over conflicting terms here, subject to mandatory law.
Refunds
We refund duplicate or incorrect charges and charges taken after cancellation should have stopped them. If we fail to supply the paid service, you receive the remedy required by law, which may include a refund. We also refund unused prepaid fees in the closure, contractual-change, prolonged-interruption and sub-processor-objection circumstances set out in these terms. Changes to refund terms do not apply retrospectively to payments already made.
To request a refund, email support@pubpoker.io with the Club name, charge date, amount and reason. Approved refunds go through Stripe to the original payment method. We process them promptly, subject to statutory deadlines; banks usually take 5 to 10 business days to show the credit. Contacting us does not limit your right to dispute a payment with your payment provider.
Consumer withdrawal
If you are an EEA or UK consumer entitled to withdraw from an online service contract, you can do so without giving a reason within 14 days of entering it. Email support@pubpoker.io with a clear statement and enough information to identify the subscription before the deadline. You may use this wording, but do not have to:
I withdraw from my Pub Poker subscription contract. Club: [Club name]. Ordered on: [date]. Name: [your name]. Account email: [email]. Date of notice: [date].
We refund payments covered by that right within 14 days of receiving your notice, without a refund fee, using the original payment method unless agreed otherwise. A proportionate charge for service already supplied applies only if you expressly requested an early start and the law's information and agreement requirements were met. Using Pub Poker does not by itself waive your withdrawal rights. Longer statutory periods and other mandatory remedies remain available.
6. Ending or suspending the service
You can cancel your subscription, delete your account or delete a Club you own. Cancellation alone moves the Club to Home when the paid period ends. Deleting a Club permanently removes its live data and cancels its subscription. Deleting an Owner's account also deletes their Clubs. Request any data copy before deletion. Account deletion and retained records are explained in the Privacy Policy.
We may suspend or close an account or Club for a material breach of these terms. For a breach that can be remedied, we give written notice and 14 days to fix it. We may act immediately where necessary to address unlawful games, threats to people or the security of the service, or a legal requirement. We will explain the action unless the law prevents us from doing so. You may ask us to review it at support@pubpoker.io.
If we close your Club for a reason that is not your fault, we refund unused prepaid fees. If we discontinue Pub Poker, we give at least 90 days' notice, provide an opportunity to obtain your data and refund unused prepaid fees.
7. Service standards and liability
We provide Pub Poker with reasonable care and skill. We do not guarantee uninterrupted or error-free service, that no data will be lost, or that the service meets every Club's requirements. Subject to rights that cannot be excluded by law, no other warranties apply.
To the extent permitted by law, we are not liable for indirect or consequential loss, or lost profits, revenue, business or opportunities. We are not responsible for games you run or acts of other users, except to the extent our own breach or negligence caused the loss.
To the extent permitted by law, our total liability arising out of the service or this agreement is limited to the greater of NZ$100 or the fees you paid us in the 12 months before the event giving rise to the claim. This limit does not apply to fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.
Nothing in this agreement excludes or restricts mandatory consumer rights, including those under New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986, the Australian Consumer Law or applicable law where you live.
If you use Pub Poker in business, you are responsible for reasonable losses and legal costs arising from a third-party claim caused by your unlawful games, infringing content, unlawful handling of personal information or material breach of these terms. This does not cover loss caused by us. We must notify you promptly, reasonably mitigate the loss, allow you to participate in the defence and obtain your consent before settling a claim at your expense.
8. Changes and disputes
For a change to these terms that materially affects you, we give at least 30 days' notice by email and in the app. You can reject the change by cancelling before it takes effect and receive a refund of unused prepaid fees. Continued use after the notified effective date constitutes acceptance, subject to any agreement required by law. Minor corrections take effect when published.
New Zealand law governs this agreement. The New Zealand courts have jurisdiction, without limiting any mandatory protection or right to use local courts that you have as a consumer. Contact support@pubpoker.io to try to resolve a dispute; this does not prevent you seeking urgent relief or exercising legal rights.
If an event outside either party's reasonable control prevents performance for more than 30 days, either party may end the affected service and we refund unused prepaid fees. This does not excuse obligations that the law requires us to perform.
An unenforceable provision does not affect the rest of the agreement. A delay in enforcing a right does not waive it. You may transfer this agreement with our consent. We may transfer it as part of a sale or restructuring, with notice and without reducing your contractual rights. Provisions concerning accrued payments, intellectual property, liability and retained data survive termination as needed to give them effect.
Appendix: Club data processing
Scope. This appendix applies between Pub Poker and the Club Owner acting for their Club. It takes priority on the processing it covers. You are the controller and we are your processor when handling personal information on your instructions to administer your Club. We are a separate controller for accounts, security, billing and platform purposes described in the Privacy Policy, including the public leaderboard.
Processing. We store, organise, display, calculate, communicate, back up and delete Club information to provide club-management services, while the Club exists and during the retention period below. Data subjects are members, Owners, Hosts, contact senders and people in uploaded photos. Data includes names, nicknames, contact details, photos, communications, membership, game participation, results, recorded financial amounts, standings and documents. Do not upload sensitive personal information, government identification, card numbers or bank details.
Instructions. This agreement, your use of service controls and additional instructions agreed in writing are your documented instructions. We process Club data only on those instructions, including for transfers, unless legally required otherwise. We notify you before processing required by law unless prohibited, and promptly tell you if we consider an instruction unlawful. You must provide required notices, establish a lawful basis and limit access to authorised people.
Protection. Authorised people are subject to confidentiality obligations. We maintain security appropriate to the risk, including access controls, encrypted connections, protected authentication credentials, logged administrative access and encrypted backups, without materially reducing protection. We do not sell Club data, use it to train machine-learning models or disclose private Club data to other Clubs.
Sub-processors and transfers. You authorise the providers identified in section 5 of the Privacy Policy where they act as sub-processors. That section states their roles, locations and contractual limitations. This authorisation does not waive applicable law or certify that those limitations are resolved. Where the law requires equivalent obligations on a sub-processor, we must put them in place before the relevant processing. We remain responsible to you for our sub-processors' performance of their data-protection obligations. Overseas transfers must meet applicable law, including GDPR Chapter V where applicable; this appendix does not replace any required transfer instrument.
We give at least 30 days' email notice of a new or replacement sub-processor, its role and location. You may object on data-protection grounds; if unresolved, you may end the affected service before the change and receive unused prepaid fees. A necessary emergency replacement is notified promptly afterwards, with 30 days from notice to object or cancel on the same refund terms. This exception does not override legal authorisation or safeguard requirements.
Assistance and breaches. Taking account of the processing and information available, we assist with rights requests, security, breach notifications, impact assessments and prior regulatory consultation. Rights-request assistance is free and provided in time for applicable deadlines. You authorise us to provide a verified person with their own Club information and notify you. We refer requests to change or erase Club records to you unless already authorised or legally required to act. We handle requests concerning our own controller activities directly.
We notify you of a breach affecting Club data without undue delay and within 72 hours of awareness, supplying the nature, affected data and people where known, likely consequences, measures and a contact. Missing details follow as available. We do not wait 72 hours where earlier notification is needed. You remain responsible for your controller notifications; we assist and notify on your behalf only on instruction or where legally required.
Return and deletion. When processing ends, we return or delete Club data at your choice and delete copies unless legally required to retain them. A copy is free; request it before irreversible live deletion. Deleted data remains protected in backups until expiry, for up to 400 days, and is used only for recovery, security or legal requirements. Our separate controller records follow the Privacy Policy. Removing a member or archiving a game does not erase its history; contact us for erasure requests the ordinary controls do not fulfil.
Accountability. We provide information needed to demonstrate compliance and allow and contribute to audits, including inspections, by you or an independent auditor. We normally start with documents and written answers. Agree reasonable notice and scope, protect other customers' data and avoid unnecessary disruption, except where urgency or regulatory requirements prevent this. These arrangements do not restrict mandatory audit rights. The Terms' liability and dispute provisions apply subject to mandatory law. Confidentiality, security and deletion duties continue while we hold Club data.
Pub Poker
Auckland, New Zealand
support@pubpoker.io